Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
How
can I track my order?
Once
your purchase is completed through our online store, our warehouse team will
prepare your order within 48 hours. As soon as the order is ready for shipping,
you will receive a tracking number and a direct tracking link via SMS or
WhatsApp, depending on the shipping company used.
Why
is my order delayed?
Delays
may occasionally occur due to high order volumes. However, we are committed to
preparing all orders within 48 hours. If you have not received your order
within 3 to 7 days, please contact us via WhatsApp at:
? 0556441174
or email: ✉️
[email protected]
How
can I cancel my order?
You can
cancel your order through your account on our website or by contacting our
customer service team via WhatsApp or phone as soon as possible.
Are
there any delivery fees?
?
Delivery fees depend on the available shipping company and the service
selected.
Can
I exchange a product for another one?
Currently,
we do not offer an exchange service. You can return the product, receive a
refund, and place a new order. We are working to offer this service soon.
How
will I receive my refund if I paid by card?
After we
receive and inspect the returned item at our warehouse, the refund will be
issued to your card or bank account within 7 business days. It may take an
additional 7 to 14 days for the refund to appear on your bank statement.
Do
you offer "Cash on Delivery"?
This
service is currently available for deliveries within Al Zulfi only. We
aim to expand it to other areas in the future.
What
is your return policy?
We offer
returns within 3 days of receiving your order, provided the product is
in its original condition. You can submit a return request through your
account.
Are
there items that cannot be returned?
Yes,
returns are not accepted for textiles, bedding, towels, opened or used items,
or assembled furniture.
Can
I return my order for store credit or a voucher?
This
option is not available at the moment, but we are working on providing it soon.
How
many branches does Alswaiket Gallery have?
Alswaiket Gallery have only one branch, located in Al Zulfi, Prince Sultan Road, and offers
nationwide service through our online store:
? www.alswaiket.com
Can
I exchange my purchase for other products?
Currently,
this service is not available. You may return the item and place a new order.
We will offer product exchange soon.
Can
I return or exchange online purchases at your branch?
At this
time, returns and exchanges are handled online only. We plan to enable in-store
processing soon.
When
will my order be prepared and delivered?
Orders
are prepared within 48 hours and are expected to be delivered within 3 to 7
business days.